Refund policy

CripKart.com

At CripKart.com, we strive to provide our customers with high-quality electronic and home gadgets that enhance everyday living. Customer satisfaction is our top priority, and we are committed to ensuring that every product you purchase meets your expectations. However, we understand that sometimes products may need to be returned due to various reasons such as defects, damages during shipping, or receiving the wrong item.

This Return and Refund Policy outlines the conditions and procedures for returning products purchased from CripKart.com and requesting a refund or replacement.

By placing an order with CripKart.com, you agree to the terms and conditions stated in this policy.

1. Eligibility for Returns

Customers may request a return under the following circumstances:

  • The product received is damaged or defective

  • The product received is different from what was ordered

  • The product has manufacturing defects

  • The item arrived broken or not functioning properly

  • The product is missing essential parts or accessories

To be eligible for a return, the product must meet the following conditions:

  • The return request must be made within 7 days of delivery

  • The item must be unused and in original condition

  • The product must be returned in its original packaging

  • All tags, manuals, warranty cards, and accessories must be included

Products that do not meet these conditions may not qualify for return or refund.

2. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or usage concerns.

The following items are generally non-returnable unless damaged or defective:

  • Products that have been used or installed

  • Items without original packaging

  • Products that show physical damage caused by misuse

  • Products missing accessories or components

  • Items returned after the return window has expired

CripKart reserves the right to reject returns that do not comply with our return policy.

3. Return Request Process

If you wish to return a product, please follow the steps below.

Step 1: Contact Customer Support

Send a return request by contacting us through email with the following details:

  • Order number

  • Product name

  • Reason for return

  • Photos or videos of the product (if damaged or defective)

Step 2: Email Your Request

Send your request to:

Email: cripkart@gmail.com

Our support team will review your request within 24–48 hours.

Step 3: Return Approval

Once your request is approved, we will provide you with instructions on how to return the product.

Do not send the product back without approval, as it may delay the return process.

4. Return Shipping

Customers may be required to ship the item back to our return address.

Return Address:

Vill:- Humayun Manjil
P.O - Roshanbagh
PS + District - Murshidabad
West Bengal
Pin Code - 742164
India

Customers should ensure that the product is securely packaged to prevent damage during transit.

In certain cases:

  • If the product is defective or wrong, return shipping may be reimbursed.

  • If the return is due to customer preference, the customer may be responsible for shipping costs.

We recommend using a trackable shipping service to ensure the package reaches us safely.

5. Product Inspection

After we receive the returned product, our team will inspect it to verify the issue.

The inspection process typically takes 2–3 business days.

Once the inspection is complete, we will notify you about:

  • Approval of refund

  • Approval of replacement

  • Rejection of return request (if conditions are not met)

If the return does not meet our policy conditions, the product may be sent back to the customer.

6. Refund Process

Once your return is approved, we will begin the refund process.

Refunds are usually processed within 5–7 business days after approval.

The refund will be issued using the same payment method used during purchase.

For example:

  • UPI payments will be refunded to the same UPI account

  • Debit/Credit card payments will be refunded to the original card

  • Wallet payments will be refunded to the wallet account

Depending on your bank or payment provider, it may take additional 3–10 business days for the refund to appear in your account.

7. Replacement Policy

In some cases, customers may prefer a replacement instead of a refund.

If a replacement is available, we will ship a new product at no additional cost once the returned item has been received and verified.

Replacement requests are typically processed within 3–5 business days after approval.

If the product is out of stock, customers may choose:

  • A refund

  • A different product of equal value

8. Damaged or Defective Products

If you receive a product that is damaged, defective, or not working, please contact us immediately.

Customers should report such issues within 48 hours of delivery.

When submitting a request, please include:

  • Clear photos of the product

  • Photos of packaging

  • Short video showing the defect (if possible)

This helps our support team resolve the issue quickly and efficiently.

9. Wrong Product Delivered

If you receive the wrong product, please notify us within 48 hours of delivery.

Our team will arrange for:

  • Product return

  • Replacement shipment

Customers should not use the product if it is incorrect.

Once the wrong item is returned, we will ship the correct product.

10. Order Cancellation

Orders may be cancelled before they are shipped.

If you wish to cancel your order, please contact us immediately.

Once the order has been shipped, cancellation may not be possible, but you may still request a return after delivery.

Refunds for cancelled orders will be processed within 5–7 business days.

11. Late or Missing Refunds

If you have not received your refund after the specified time period, please follow these steps:

  1. Check your bank account again

  2. Contact your card provider or bank

  3. Wait a few additional days for processing

If you still have not received your refund, please contact us.

12. Customer Responsibilities

Customers are responsible for the following when returning a product:

  • Providing accurate order details

  • Packaging the product properly

  • Including all accessories and documents

  • Following the return instructions provided by our support team

Failure to follow these steps may result in delays or rejection of the return request.

13. Policy Updates

CripKart.com reserves the right to update or modify this Return and Refund Policy at any time.

Changes may be made to improve service quality or comply with legal requirements.

Customers are encouraged to review this page periodically to stay informed about policy updates.

14. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us using the details below:

Website: CripKart.com

Email: cripkart@gmail.com

Phone: 9746873940

Address:
Vill:- Humayun Manjil
P.O - Roshanbagh
PS + District - Murshidabad
West Bengal
Pin Code - 742164
India

Our customer support team is always ready to help resolve your concerns and ensure a smooth shopping experience with CripKart.com.